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Masters Associates Case Studies

AR Reduction Project
Credit and Collection
Process Reengineering

Registration Assessment & Redesign

AR Reduction Project

This small rural hospital had recently converted to a new AR/ADT system. During the install, several of the billing staff was called upon for the building of dictionaries and testing. This resulted in a large backlog in billing and collections, the worst being in Medicare. To compound the situation, the Business Office Manager had transferred to another department, leaving a brand new Coordinator in charge.

Masters Associates Main Objectives:

  • Get the bills out the door as quickly as possible
  • Kick-start cash collection
  • Provide training for the staff and new Coordinator

Masters Associates performed a Receivables Analysis to determine pockets of opportunity for quick cash. Masters Associates then organized and facilitated a Post-Conversion Patient Accounts Clean-up involving the entire staff. To help work through the Medicare backlog, Masters Associates provided an interim biller. During this project, it became evident that the Business Office organizational structure needed some tweaking. Masters Associates made recommendations and implemented the redesign based on an assessment of volumes and staff workloads. Revenue Cycle training was provided to all Business Office staff and individual mentoring to the Coordinator. While working with the Coordinator, Masters Associates also developed management reports to help her track her staff's progress.

AR > 90 days was reduced by 62%. Staff workloads were more manageable and equitable. The Coordinator is now able to track progress of her staff and manage the department.