Masters Associates: Services

Services you can depend on.

Our experience has proven that a slow-moving Revenue Cycle can be attributed to many issues. 'Process' is usually at the top of the issues list. Masters Associates can perform assessments, identify problems, recommend solutions, develop and implement action plans geared toward process improvement.

Listed below are some of the improvement opportunities experienced by most healthcare facilities and some of the methods used by Masters Associates to help their clients address their specific issues

Opportunity	Method
Process	Operational Assessments Department Reorganization Assist Managers with Change Implementation
Systems	Identify system vs. procedural errors Troubleshoot errors related to mapping, file maintenance, billing system edits. Review follow-up schedules Audit accounts for appropriate status
Policies and Procedures - Review, Update, Develop	Scheduling Registration/Pre-Registration Pre-Certification Insurance Verification Billing Follow-up Collection/Bad Debt Processing Electronic Remittance and Cash Posting
Receivables Analysis	Develop Key Performance Indicators (KPI) management reports Determine collectability of A/R Calculate cash as a percent of Net Revenue Identify quick cash opportunities, backlogs, registration & billing errors Validate the flow of accounts through the system Develop comprehensive work-plans, which outline action required to reduce A/R A/R assessment for Home Health, Dialysis, Hospice, and Occupational Health
Audits	Credit Balance Late Charges Medicare Secondary Payor HCAP ABN Registration Accuracy Billing Accuracy/Compliance Cash and Electronic Remittance Postings Quality Assurance
Denials	Clinical or Technical Denial tracking Appeal process Validate recoveries
Staff	Utilize productivity measures to determine 'Right Size' staffing Skills Assessment Train all levels of staff from Registration through Collection Executive Coaching Interim staffing – Management, Billing & Collection